Help & system requirements
Everything you need to access the workspace from your laptop, branch office workstation or mobile device.
Supported browsers
- Google Chrome / Chromium 110 or newer
- Microsoft Edge 110 or newer
- Mozilla Firefox 115 ESR or newer
- Apple Safari 16 or newer (macOS Ventura, iOS 16+)
JavaScript and TLS 1.2+ must be enabled. Pop-up blockers should allow this domain for the one-time-code dialog.
Network requirements
- Outbound HTTPS (TCP/443) to this workspace endpoint
- Stable round-trip latency < 250 ms recommended for sync
- If your branch office uses a transparent proxy, ensure it does not strip
WebSocketupgrade headers - MTU 1400 or higher on the path
Hardware token (one-time code)
- Codes refresh every 30 seconds; allow up to 1 minute of clock drift on your workstation
- Do not share or photograph one-time codes; each code is single-use
- Lost or damaged tokens must be reported to your IT administrator within 24 hours
Common issues
- “Invalid credentials or expired one-time code” — verify clock sync, then retry with a fresh 6-digit code from your token
- Account locked — wait 15 minutes after 5 failed attempts, or request an unlock via reset access
- Sync stuck on “Verifying…” — check the status page for ongoing incidents
- Slow file transfers — large transfers are throttled during business hours; schedule overnight syncs
Getting in touch with IT
For account, token or access issues, contact your local IT administrator. They will use the internal ticketing system to escalate to the workspace operations team.
This page does not collect contact information. Please use your internal channels.